Price:
R293.94 (VAT Incl.)
Level:
Professional Individuals
Sub-level:
Soft skills
Lecturer:
Gillian Peach-Stander
Duration:
60 Minutes
Additionals:
R293.94 (VAT Incl.)
Level:
Professional Individuals
Sub-level:
Soft skills
Lecturer:
Gillian Peach-Stander
Duration:
60 Minutes
Additionals:
CPD Assessment
Certificate
Certificate
Lesson Outline
Overview
Customer support used to mean a face-to-face conversation with a customer, or a phone call. Today, technology has changed how we approach customer support. It now encompasses the internet, websites, webchats, and even smart phone apps. The customer experience begins long before the purchase is made.
With our “Non-Telephonic Customer Support” webinar, your participants will discover the new opportunities in customer support services via the internet, but also how to use these opportunities to their advantage.
Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly.
Course content
This lesson is designed to help you in the following ways:
• Define customer support
• Know the different avenues for customer support
• Recognise challenges of customer support
• Learn different applications
• Know proper forms of documentation
• Learning to be proactive in customer support
Customer support used to mean a face-to-face conversation with a customer, or a phone call. Today, technology has changed how we approach customer support. It now encompasses the internet, websites, webchats, and even smart phone apps. The customer experience begins long before the purchase is made.
With our “Non-Telephonic Customer Support” webinar, your participants will discover the new opportunities in customer support services via the internet, but also how to use these opportunities to their advantage.
Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly.
Course content
This lesson is designed to help you in the following ways:
• Define customer support
• Know the different avenues for customer support
• Recognise challenges of customer support
• Learn different applications
• Know proper forms of documentation
• Learning to be proactive in customer support