Price:
R207.00 (VAT Incl.)
Level:
Professional Individuals
Sub-level:
Soft skills
Lecturer:
Bianca Filmalter
Duration:
30 Minutes
Additionals:
R207.00 (VAT Incl.)
Level:
Professional Individuals
Sub-level:
Soft skills
Lecturer:
Bianca Filmalter
Duration:
30 Minutes
Additionals:
CPD Assessment
Certificate
Certificate
Lesson Outline
Overview
In every relationship you decide how to respond when another person shares a problem or concern. When someone is talking to you about something deeply distressing or of real concern to him or her, you need the skills to listen and respond in a helpful way. The most important thing to remember is that you cannot solve other people’s problems for them. In this lesson we will take a look at how to listen and respond to ensure that other people will make their own decisions and gain their own insights.
Objectives
This lesson deals will assist you to developing appropriate responses to help others explore a problem, clarify feelings and make the necessary decisions on the way forward.
Course Content
• Intentions underlying responses
• Helping people solve their problems
• Listening and responding alternatives
• Phrasing an accurate understanding response
• Expressing acceptance verbally
Overview
In every relationship you decide how to respond when another person shares a problem or concern. When someone is talking to you about something deeply distressing or of real concern to him or her, you need the skills to listen and respond in a helpful way. The most important thing to remember is that you cannot solve other people’s problems for them. In this lesson we will take a look at how to listen and respond to ensure that other people will make their own decisions and gain their own insights.
Objectives
This lesson deals will assist you to developing appropriate responses to help others explore a problem, clarify feelings and make the necessary decisions on the way forward.
Course Content
• Intentions underlying responses
• Helping people solve their problems
• Listening and responding alternatives
• Phrasing an accurate understanding response
• Expressing acceptance verbally
In every relationship you decide how to respond when another person shares a problem or concern. When someone is talking to you about something deeply distressing or of real concern to him or her, you need the skills to listen and respond in a helpful way. The most important thing to remember is that you cannot solve other people’s problems for them. In this lesson we will take a look at how to listen and respond to ensure that other people will make their own decisions and gain their own insights.
Objectives
This lesson deals will assist you to developing appropriate responses to help others explore a problem, clarify feelings and make the necessary decisions on the way forward.
Course Content
• Intentions underlying responses
• Helping people solve their problems
• Listening and responding alternatives
• Phrasing an accurate understanding response
• Expressing acceptance verbally
Overview
In every relationship you decide how to respond when another person shares a problem or concern. When someone is talking to you about something deeply distressing or of real concern to him or her, you need the skills to listen and respond in a helpful way. The most important thing to remember is that you cannot solve other people’s problems for them. In this lesson we will take a look at how to listen and respond to ensure that other people will make their own decisions and gain their own insights.
Objectives
This lesson deals will assist you to developing appropriate responses to help others explore a problem, clarify feelings and make the necessary decisions on the way forward.
Course Content
• Intentions underlying responses
• Helping people solve their problems
• Listening and responding alternatives
• Phrasing an accurate understanding response
• Expressing acceptance verbally